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Service TermsThe short version of how we work.
Plain-language terms for every Crisp job. Last updated October 7, 2026.
Your quote and scope
Your quote lists what’s included and what isn’t. Prices shown online are estimates from our rate card; our team confirms your price after reviewing your photos. If the crew finds work outside the approved scope, we photograph it and send you a price. Nothing extra is done or charged until you approve it.
Rush and Priority
Rush (ready within 24 hours) adds 40% and Priority (within 48 hours) adds 20% to the service price. Both depend on crew availability; we confirm before anything is charged. If we can’t meet the deadline we confirmed, the surcharge is waived.
Payment
A 50% deposit confirms your booking. The balance is due after the job passes our quality review and you receive your photo report. Business accounts may be set up with invoice terms after their first jobs.
Promo codes
A valid promo code takes $50 off the confirmed price of one job. One code per job; codes can’t be combined or exchanged for cash.
Cancelling or rescheduling
Free up to 48 hours before your arrival window. Inside 48 hours, 50% of the job price is charged, because the crew was reserved for you.
Getting the property ready
- Power and water are on.
- Belongings and furniture are out, or a Clear-Out is booked.
- No contractors are working.
- The crew can get in at the start of the window.
If the property isn’t ready when we arrive, we document it with photos and reschedule, and a $95 trip fee applies. We send reminders 48 and 24 hours ahead.
Access
You don’t need to be there. Access details (a lockbox, door code or site contact) go only to your assigned crew on the day of service and never appear in reports or invoices. Please don’t send codes through the quote form; we ask for them after your booking is confirmed.
Missed items
Every job is reviewed against its checklist. Report anything missed within 48 hours of completion, and we’ll return at no charge to correct it within the approved scope.
Clear-Outs
Before we start, you confirm you’re authorized to dispose of the contents and mark anything that stays. Personal documents, photos and anything that looks valuable are set aside and photographed for you. Large clear-outs require a dumpster placed on the property itself, such as the driveway or yard, not the street. We can supply it, with its cost included in your quote, or you can provide your own. Usable items are donated or recycled first; the rest goes to a licensed disposal site.
What we don’t do
We work on vacant properties, rentals between occupants and finished renovations, not occupied homes. We don’t do remediation or hazardous work of any kind, including meth or drug contamination, lead, asbestos, mold, water, fire or smoke damage, biohazards, sharps, or hazardous materials like paint, chemicals and fuel. If we find any of these, the crew stops work in that area and we refer you to a licensed specialist.
Photo reports
Our before-and-after photos document the condition we found and the work we did. We don’t judge damages or deposit deductions; that decision stays with you.
Service area
All of the Denver metro. Outer-metro areas include a travel fee, shown before you book.